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Communicating When A Crisis Strikes How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly to a technical crisis. And, we can learn to communicate more effectively by studying its response. Your Blueprint For Business Success Before you start your own business one of the first things you need to do is draw up your business plan. This is your blueprint for success. Conflict at 36,000 ft This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m. Argue Your Way To Business Success "Jack" (not his real name) is a vice president of a publicly traded company. Recently, Jack's stress and anxiety levels have been high enough to impact both his working and his personal lives. The 10 Realities of Change I've seen several articles that begin with lines like "the only constant today is change." 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